Shipping Policy

At Vivekshop, we are committed to providing a fast and hassle-free shopping experience. With free shipping on all orders across India, our goal is to ensure that customers receive their products quickly and in perfect condition. Wcommerce ,Systeme.io, warriorplus.com handles the entire logistics process — including order processing, shipping, and delivery — so store owners can focus on growing their business.

1. General overview

Wcommerce handles warehousing, courier pickup, delivery tracking, returns, and customer support for every order across every channel (Instagram, WhatsApp, Meta Ads, link-in-bio, ONDC).

2. Shipping areas

We deliver to all major cities and towns in India. If an order is placed from a remote or non-serviceable area, Wcommerce reserves the right to cancel the order and notify the customer accordingly.

3. Free shipping

Free Standard Shipping: Orders above ₹499 qualify for free shipping.

For orders below ₹499, a small delivery fee may apply (shown at checkout).

4. Order processing time

Orders are processed and picked up by our delivery partners within 1 business day of order confirmation.

Store owners are notified as soon as the order is confirmed, shipped, and delivered.

5. Delivery timeframe

Local-store orders: When the seller also runs a physical store, orders placed from the same town or city are delivered within 1–2 business days.

Central warehouse products (less frequently ordered): Delivered within 3–5 business days, depending on location.

Shipping timelines are clearly shown at checkout before you place the order.

6. Tracking orders

Once shipped, customers get a tracking link via WhatsApp to follow their order in real time. Store owners can also track orders in their store management app.

7. Delays and exceptions

We try our best to deliver on time, but delays may happen due to:

Natural disasters, strikes, or other unexpected issues.

Wrong or incomplete delivery address.

In case of delay, Wcommerce will inform the customer and try to resolve quickly.

8. Failed delivery attempts

If delivery fails because of wrong address, customer not available, or package refusal:

Our courier partner will try redelivery once.

If it still fails, the order will be returned to the origin, and Wcommerce will contact the customer and store owner for next steps.

9. Return to origin (RTO)

If an order is returned to the origin due to failed delivery attempts or non-serviceable locations, Wcommerce will either arrange for redelivery or issue a refund, depending on the customer's preference.

10. Packaging

All products are packed safely to avoid damage. Fragile items are given extra protective packing for secure delivery. Handicraft-fashion orders ship in plain outer boxes with the seller's branded invoice, owner's signature, and a personalized thank-you card inside.

11. Customer support for shipping queries

Customers: For any help with tracking, delays, redelivery, or delivery issues, call the customer helpline listed on your invoice. You can also email support@wcommerce.store. You do not need to contact the store owner — Wcommerce handles all delivery-related support on their behalf.

Store owners: Reach Wcommerce support any time via the Live Chat on your store owner dashboard for courier, RTO, or shipment questions tied to your orders.

12. Changes to shipping policy

Wcommerce updates this policy periodically. Any important changes will be shared with store owners and customers.

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