Return & Refund Policy
We strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. This policy applies to all products purchased through this store, subject to the conditions outlined below.
1. Return eligibility
Timeframe: You may return products within 7 days from delivery.
Product condition: Return eligibility depends on the product category (see below)
Health, wellness, personal care, beauty, pet foods and hygiene products: These products must be unopened, unused, and returned in original sealed packaging, with all tags, labels, and seals intact.
Fashion products (clothing, footwear, bags, accessories): These products must be unworn, unwashed, unused, returned in original packaging, with original tags and labels attached. Items may be tried only to check fit or size.
Products that do not meet the above conditions may not be eligible for a refund. All returned products are subject to verification before refund approval.:
Non-Returnable Items: Certain products, such as perishable goods, health and personal care items, or custom-made products, may not be eligible for return. Please check the product description for specific return eligibility.
2. How to initiate a return
Customers can return products within 7 days of delivery in 2 different ways:
A. Return via Wcommerce Pickup
Take the product to the store from whom you purchased.
The store owner will check if the product is unopened and undamaged.
Once confirmed, your refund will be automatically credited back to your original payment method.
Customers will receive their refund within 24 hours, depending on the payment method used.
In many cases (e.g., UPI, wallet payments), the refund will be instant.
Credit card refunds may take longer as per banking timelines.
B. Return via Wcommerce Pickup
Raise a return request on the store website/app under Order Details.
A courier pickup will be scheduled within 24 - 48 hours.
Refund will be issued once the product reaches the warehouse and is confirmed as unopened and undamaged.
3. Refunds
Instant / Within 24 Hours: Refunds are processed instantly or within 24 hours (depending on payment method) when you choose the “Return to Shop” option.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process to obtain a refund and then place a new order for the desired item.
5. Damaged or defective products
If you receive a damaged or defective product, please contact Wcommerce immediately at +91 92402 18436. They will arrange for a replacement or refund, including covering any return shipping costs, at no extra charge.
6. Contact information
If you have any questions or need help with your return or refund, please contact Wcommerce customer service at: +91 92402 18436